Frequently Asked Questions

How can I delete a user?

Currently, the Platform only allows for the deactivation of users, which is not the equivalent of deletion.

If you have the need to delete a user and their media permanently from the Platform, please submit an Erasure Request to We will comply to with the request within 24 hours.

In your request, please provide the following information:
  • User first and last name
  • User email address
  • User ID (if known)
  • Please indicate whether you also require us to delete their media.
You can delete a user's media without our intervention, if you choose. Please see the instruction on how to delete media here.

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Last Updated 2 years ago