Welcome to the New Spark Media Portal

In order to streamline support requests and better serve you, we utilize a support ticket system which allows you visibility into the status of your submitted tickets. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.
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Featured Knowledge Base Articles

  • General

    • Where do I login to the Platform?
      The New Spark Media Platform (Media Factory), has localized instances for access around the world. North America (AWS Virginia) ...
    • Where can I find platform status?
      We use Pingdom as a third-party Platform status monitor.The reports on system availability can be found at http://status.newspark.caAdditionally, you ...
    • Contacting New Spark Media
      If you are looking to connect with someone at New Spark Media, there are several options we can offer you.Email Support: support@newspark.caOther ...
    • Requesting Platform Access
      If you are an existing client of the Platform, you can request access for other members of your organization.To request an account be made, please ...